FAQ
FAQ – Frequently Asked Questions
Q: How do I care for my hand-painted figures?
A: Avoid direct sunlight and humidity to maintain the colors and details of your collectibles.
Q: How do I clean my collectible figure?
A: Use a soft, lint-free or microfiber cloth to gently wipe the figure. For detailed areas, use a soft brush or cotton swab. For stubborn stains, slightly dampen the cloth with water, making sure it is just damp, not wet, to avoid moisture damage. Do not rub hard to prevent paint damage. Gently dry the figure completely before displaying it again.
Q: Do you offer custom figure designs?
A: Yes, we provide made-to-order options. Please contact our dedicated team via live chat, email, or contact form to bring your unique vision to life.
Q: What are the shipping costs?
A: Shipping costs vary depending on the destination, but we aim to provide accurate shipping estimates during checkout.
Q: What if my item is damaged during shipping?
A: Contact our customer support via live chat, email, or contact form, and we’ll arrange a return or exchange for the damaged product.
Q: Can Point 8 repair a broken statue?
A: Yes, Point 8 offers repair services. If your figure is damaged, please contact our customer service team via live chat or email. We’ll guide you through the process of sending the statue to us for repair and restoring it to its original condition. Please note that this service is only available for statues originally purchased from Point 8.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 1 - 4 business hours from the time your package arrives back to us for a refund to be issued.