Terms & Conditions
Last updated: September 27, 2025
1. Overview
These Terms of Service (“Terms”) govern your use of the website p8.studio and any purchases you make from Point 8 Creative Studio (“we”, “us”, or “our”). By accessing or purchasing through this website (“Site”), you agree to be bound by these Terms. If you do not agree, please refrain from using the Site.
Seller: Point 8 Creative Studio
Address: Kharkiv, 61000, Ukraine
Email: p8studiio@gmail.com
2. Products
We offer exclusively physical, hand-painted collectible figures created using 3D printing technology and artisanal painting. All items are made to order after payment is received.
These figures are intended as collectibles for adult collectors and are not toys. They are not suitable for children under 14 years of age.
3. Orders and Payments
Orders are placed through our website interface. Buyers must provide accurate contact and shipping details.
We accept payments via Shopify Payments and PayPal. All transactions are processed securely via these platforms. We do not store any payment credentials.
4. Production and Cancellation
Each product is made to order, and production may take up to 10 calendar days depending on complexity and current workload.
Orders can only be canceled before production begins. Once production has started, cancellations and refunds are no longer possible.
5. Shipping
We ship to countries available in the checkout list. Shipping times depend on destination and carrier and typically range from 1 to 4 weeks. Tracking is provided when available.
Buyers are responsible for any customs duties, import taxes, or local delivery fees incurred in their country.
We are not liable for delivery delays caused by customs, carriers, or force majeure. Please contact us in case of any shipping issues — we’ll do our best to assist.
Please ensure your shipping address is correct. We are not responsible for failed delivery due to incorrect address input.
6. Returns and Refunds
Due to the custom nature of our products, returns are not accepted unless:
- The item is defective or damaged in transit
- The wrong item was shipped
Please contact us within 14 days of delivery with your order number and clear photo evidence. Depending on the situation, we will offer a replacement or refund. In some cases, we may request that the item be returned (we cover the return shipping).
Minor variations in paint, scale, or details due to the handmade nature of the product are not considered defects.
7. Personal Use Only
All items are intended for personal use only. Commercial resale is strictly prohibited without our written permission. We reserve the right to cancel orders that appear to be for resale purposes.
8. Handmade Nature
Each figure is handcrafted and hand-painted. Therefore, slight variations in color, finish, and shape are normal and add to the uniqueness of your collectible.
9. Intellectual Property and Fan Art Disclaimer
This product is a piece of fan art, inspired by popular characters. All rights to the original characters, universes, and stories belong to their respective owners. We do not claim any affiliation or endorsement.
You are purchasing a physical collectible, designed and painted by hand. STL files used in 3D printing are sourced from open-access fan communities and are technically modified only (e.g., slicing, scaling, adding magnet sockets). We do not distribute or sell digital files.
By purchasing, you agree that you understand this is an unofficial item and not a licensed product.
10. Limitation of Liability
To the extent permitted by law, Point 8 Creative Studio is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the relevant order.
We are not responsible for any injuries, allergic reactions, or damage caused by misuse or improper handling of our products.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of Ukraine. For EU customers, these Terms do not limit your statutory consumer rights under applicable EU law.
Disputes related to transactions made via Shopify Payments or PayPal may be handled directly through the respective platform’s dispute resolution system.
12. Updates to These Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted on the Site and take effect immediately unless stated otherwise. Continued use of the Site constitutes acceptance of the updated Terms.
13. Contact
For questions about these Terms or your order, please contact us:
📧 p8studiio@gmail.com
📍 Kharkiv, 61000, Ukraine